Privacy Policy

PRIVACY POLICY

Helsingborgs Arena & Scen AB processes your personal information when using the services we provide or when you are in contact with us. Here we describe how Helsingborgs Arena & Scen AB processes your personal information.

About us

Helsingborg Arena & Scenery is part of Helsingborg city. The activities include Helsingborg Arena, Sofiero Castle and Castle Garden, Helsingborg Concert Hall, Helsingborg City Theater and Helsingborg Convention Bureau. We have the whole city as our workplace and we create experiences, meetings and events with variety and breadth. Many of the events take place in the city hall but mainly in the city’s sports arenas and cultural institutions.

Legal treatment

When we process your personal information, it is in accordance with applicable legislation. The processing may mean that we collect, store, or take any other action with your personal information. We only process the information we need and we take the necessary steps to protect access to your personal information. You are entitled to contact us to find out what personal information we handle that concern you, see more about your rights below.

How do we get your personal information?

We can get your personal information when you contact Helsingborgs Arena & Scen AB, for example via email, social media or when using any of our services.

What data is processed?

Helsingborgs Arena & Scen AB processes personal information that you submit to us in order to get in touch with you, such as information about name, email address, phone number and postal address and in some cases personal identification numbers. But it may also concern other information that you provide to us or as we need to, for example, to fulfill an agreement with you.

What do we use your information for?

Helsingborg Arena & Scen AB processes personal information for various purposes, for example to:

  • be able to handle questions addressed to the company
  • Being able to provide good service when using the company’s services
  • be able to receive and manage comments
  • Comply with statutory obligations, such as when we will disclose public documents
  • fulfill commitments based on agreements, such as when buying tickets
  • Inform about our business in different channels, such as on websites and in social media
    send newsletters

When do we have the right (legal basis) to process personal data?

Helsingborgs Arena & Scen AB, for example, has the right to process your personal information if it is necessary to fulfill a legal obligation or to fulfill an agreement with you. Your personal data may also be processed after a balance of interest. In addition, we will process personal information if you consent to it. If we process your personal information for your consent, you will receive clear information about what you agree to and how to proceed if you wish to revoke your consent.

Who can access your personal information?

Your personal information is handled by Helsingborgs Arena & Scen AB and sometimes by its personal information assistants (such as suppliers of the computer systems and newsletter services that Helsingborg Arena & Scen AB uses). Your personal information is disclosed to another third party only if it is required by law or in order to protect our or third party’s rights.

If you use social media, such as Facebook or Instagram, to get in touch with Helsingborg Arena & Scen AB, the information and personal information is always transferred to third parties (that is, the company / organization that operates the social media). For your own sake, we recommend that you do not send sensitive information to us via social media.

Transmission to third countries

In cases where personal data are transferred to non-EU / EEA countries, only affected countries have an adequate level of protection.

How long do we save your personal information?

Helsingborg Arena & Scen AB is a municipal company that complies with the Archive Act. We save the data as long as necessary for the purposes of the treatment.

Your rights

You are entitled to request information about what personal data we are processing about you. You can make your request by contacting us or entering a written request by mail. In that case, it should be signed by you and you must enter your name and social security number. The information is needed to ensure that we provide the information to the correct person.

If you believe that the information we treat in any way is incorrect or irrelevant, you may want to have them corrected. In some cases, we may remove data about you, but we may not remove personal data that is included in public documents to be archived.

You may revoke any consent you have given at any time. This means that we can not continue to process information about you for the purpose of the consent. A revocation does not affect the legality of the treatment that has occurred before the consent was revoked.

You have the right to contact the Data Inspectorate, which is the supervisory authority for processing personal data, if you want to complain about the personal data processing.

Security of your personal data

Helsingborgs Arena & Scen AB is constantly working to take the appropriate technical and organizational measures that may be required to protect your personal data.

Cookies

Helsingborg Arena & Scen AB’s websites use so-called cookies. We use cookies to collect statistics in order to further develop the website and make it easier for you to visit the site. If you do not accept cookies, you can turn off cookies in your browser’s security settings. You can also set up the browser so that you get a query every time the site tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted. See the browser’s help pages for more information. However, if you close cookies, you will lose multiple features on our site.

Furthermore, the website uses tracking software provided by Google Analytics. The software may save a cookie on your hard drive to track your dedication and how to use the website.

If you would like to contact us

If you have questions about how we process your personal information, please contact: Helsingborg Arena & Scen AB Organization Number: 556870-7607 Address: Södergatan 1 252 25 Helsingborg Mail us: helsingborgceb@helsingborg.se Mark your message with “Personal Reporting” for faster management.

If you come in with a written request, it is important that it is signed by you and that you entered the name and social security number.